FAQ
Straight answers
The questions burned buyers actually ask, answered in writing, not marketing. Deal terms live on the pricing page; this page explains the model.
What does a credit buy?
Exactly one thing: one verified, cited contact reveal. ICP searches, cited briefs, monitoring refreshes, and CSV exports within your printed caps consume 0 credits. The rate card is on the pricing page.
What does “verified” mean?
A contact is verified only when the provider path confirms it at the moment of reveal. Catch-all results are flagged as lower-confidence; a reveal that returns an email is charged. If a verified contact later proves to bounce, report it and support credits the reveal back.
Where does the data come from?
Licensed business-contact providers only: every record arrives through a provider adapter with defined usage terms. There is no scraping, no browser extension, no cookie collection, and no use of personal-account credentials anywhere in the product.
Is the product live?
Not yet. CitedLeads currently runs on synthetic demo data: the full workflow is real, the lead data is not. Live provider data activates once the provider-contract gate clears, and the printed rate card locks at your activation.
What happens when a reveal fails?
Nothing is charged. If the provider path returns no email (miss, invalid, or unknown) the reveal does not happen and the credit stays in your balance. Re-checks are always 0 credits.
Do unused credits expire?
Monthly credits roll over up to 2× your monthly grant while your plan is active. LTD one-time pools release on a printed schedule (40% day 1, 30% day 15, 30% day 30) and released pool credits do not expire.
Are there export caps?
Yes. Printed per tier on the pricing page: a per-export row cap and a cumulative monthly export budget. Re-exporting an already-revealed contact is free.
Can pricing change later?
The rate card locks what a credit buys at activation. If terms ever change, you keep the better of old versus new; the anti-creep clause is on the pricing page.
Do you reveal phone numbers?
No. Contact reveals cover business email only; phone reveal is not part of the product.
Still curious? Talk to the team, or read the data posture and rate card.
Verified, cited contacts. Not a database.
Describe your ICP in plain language or drop in a domain list. See the evidence behind every lead before you spend a single credit.
Early access: the product runs on synthetic demo data until the provider-contract gate clears.